Electric scooter sharing!


Frequently Asked Questions


What do I need to register with SKOK?

1. A valid driver’s license (class B, A, A1, A2, AM) and ID;
2. A valid credit card or debit card;
3. A smartphone with internet connection (Android or iOS);
4. And the SKOK app

What if I do not have an EU drivers license?

You can still register if you have a non-EU driver’s license. The verification process, however, cannot be completed via the SKOK app. You will need to call our Customer Engagement Centre on +371 27008118. You can also reach us via the Skok App.

Who is authorised to use a SKOK?

To use a SKOK you must be at least 18 years of age, hold a valid driver’s license that entitles you to drive a Moped in your country of origin (Class B at least) and have a debit or credit card for billing purposes.

How do I verify my driver's license via the SKOK app?

After downloading the iOS or Android app to your smartphone, you can follow the in-app instructions. The app will prompt you to take a picture of your driver’s license, as well as a selfie.. The verification process is automated and you will receive an SMS with the result of the verification process. This normally takes no more than 5 minutes. If the automatic verification will not be successful, you are kindly asked to contact our User Service on support@skoksharing.com, sending images of your documents for manual verification.

How is personal data protected by SKOK?

SKOK commits to the protection of the privacy of all visitors to our website and users of the SKOK Service. Your personal data is stored in Europe and is only accessible by SKOK and licensed partners. If you would like to know more about how your data is handled and processed, please see our Privacy Policy https://www.skoksharing.com/privacy-policy.


How do I pay for the rentals?

You have the option to pay with either a debit card or credit card. The cost for each ride will be charged to your account immediately after you finish your rental. You can check the time, distance and price of your ride on the app. An invoice giving you details of the rental and cost will be send immediately by email to the email account your provided in your registration process.

How do I change my payment method?

You can change your payment method within the SKOK app by tapping on the Add Payment Method in the Payments Tab. If your account has any outstanding payments, you will only be allowed to change your payment method if the outstanding amounts are first settled.

Can I keep my SKOK for an entire day?

Of course you can! We know that it is difficult to part ways with our SKOK. It is best to use the Pause function in our app as it will save you a lot of money when keeping your SKOK. With the Pause function you only pay for 0.05 EUR/minute and the eScooter is kept reserved for you. Just be careful to monitor the battery level. If you need some rest, just park it in one of our parking areas.

Are there any additional costs?

Any existing additional costs relate to penalties due to damage to the eScooters, traffic offences, etc. A full list of our fees and penalties can be found in our Terms & Conditions Annex 1.


How does it work?

You can only rent a SKOK eScooter as a registered customer. To register:
1. you need to be at least 18 years old;
2. hold a valid driver’s license that entitles you to drive a eScooter in your country of origin;
3. add a payment option (credit or debit card).
You need to register on the SKOK app, available for both iOS and Android. You can locate, reserve and rent a eScooter via app. For a more detailed explanation see our ‘How it Works’.

How do I reserve a scooter?

Select a eScooter of your choice within the SKOK app. In the detailed view of each eScooter, you can find the “Reserve” button in the lower image frame. Tap the button to reserve your eScooter for 10 minutes free of charge.

Do I need a helmet?

To drive a SKOK you must wear a helmet at all times whilst riding the eScooter. Each SKOK eScooter provides two helmets, located in the top case. Our helmets meet all safety standards and are regularly cleaned by our SKOK team. If you find missing helmets, you are kindly requested to report this on +371 27008118 or by email on support@skoksharing.com. A missing helmet fee of €50 will be charged to the last customer that rented the SKOK eScooter.

How do I rent a eScooter?

To rent one of our SKOK eScooters, you only need to download the SKOK app from your App Store or Google Play store. Once you downloaded the app and completed your registration, you can rent a eScooter by following the steps below:
1. Reserve a SKOK near you. You have 15 minutes to get to the eScooter. After this time it will be released again and available for other customers.
2. When you have reached the eScooter, press the Rent button in the app. The eScooter will blink and the light will come on. You can now open the top case by pressing the red button.
3. Take one of the two helmets, put it on and off you go.
4. Press the green start button to the right of the throttle. And you are ready to go.
Caution: even if you do not hear anything, the eScooter is turned on! It has an electric engine.

Can I drive the eScooter outside the service area?

No, you cannot leave the service area.

I am sitting on the eScooter and it does not work.

All you have to do is to press the green button on the right side of the handlebar. As soon as the green Ready appears on the dashboard, you can start your trip. It is important that the side stand is folded, otherwise you cannot leave the parking mode.

How do I end the rental and return the eScooter?

Once you have reached your destination, return the eScooter within one of our parking areas, indicated in colour on the app. Open the top case to store the helmet(s) and put the eScooter on the stand. Confirm the return by hitting the End button on the app.

Can I rent more than one eScooter at a time?

No you cannot. Each customer is only allowed to rent one eScooter at a time.

For how long I can rent a eScooter?

You can keep the eScooter as long as you like, but not more than 24 hours in one rental day. Your account will continue to be charged until you return it to one of our parking areas. Remember that you can keep the SKOK eScooter reserved for you by putting it in Pause Mode. While in Pause mode you only pay 0.05 EUR/minute.

eScooters & Parking

What do I need to carry with me when riding a SKOK eScooter?

All you need is your smartphone with the SKOK app and your driver’s license, and have USB phone charging wire. SKOK provides two helmets, hygiene caps and a cloth to wipe the seat. You may want to bring your sunglasses.

How long does the battery last?

Each SKOK eScooter is equipped with two batteries, giving the eScooter an estimated range of 100 km at full charge. Note that the distance may vary depending on your driving speed and style, number of people on the eScooter and the terrain.

Can I recharge the eScooters myself?

No you cannot. The SKOK service team is taking care of our eScooters. When the battery level drops below 20%, the SKOK will be taken out of the system once you have returned it. Our service team will then replace the batteries and the eScooters will be back in action. Therefore, please make sure that the eScooters has sufficient charge for your trip, including its return to one of our parking areas.

Where can I park my SKOK?

The eScooters can be parked in free public parking spaces. Make sure not to place the eScooter on sand, grass, cobblestone road, in a bike lane, bus lane or in a location where it creates an obstruction for traffic or pedestrians. You should also refrain from blocking driveways, loading zones, entrances and parking the eScooter on private property and yards.

Can I temporarily park my eScooter and use it again without terminating the rental?

Yes you can! You can park the eScooter anytime without returning it. Tab the Park button in the app which switches the SKOK eScooter into parking mode and it is locked for other users. You will pay 0.05 EUR per minute of parking until you return to the rental mode.

Damage, Insurance and Penalties

The eScooter I reserved is damaged. What should I do?

If you notice any damage on the eScooter, please take a picture of the damage and send it to support@skoksharing.com before starting the trip. Examples of damages to be communicated to SKOK: Flat tire, damage to the bodywork of the eScooter, damage to the top case, damage or missing helmets, damaged mirrors or missing mirror, broken or bended brake handles, as well as damages to the saddle or the eScooter stands.

How am I insured?

The lessor e-scooter is provided with compulsory motor third party insurance (MTPL).

What should I do if I have problems with renting and/or returning a eScooter?

If you have any issues regarding the rental and return or any other SKOK related issues, call us immediately on +371 27008118

The eScooter has a parking fine. What should I do?

If the eScooter that you just reserved has a parking fine, please take a picture and send it to support@skoksharing.com. This parking fine is the responsibility of the previous user and will not affect you in any way.

Account deletion

How to delete my account?

Option 1 - Log in to the app, navigate to settings, scroll down and tap the button to request deletion of your account at the bottom. Option 2 - Send us an email at deletion@skoksharing.com using the same e-mail address you used to sign up to our service, with the subject “Account Deletion”, and “I hereby confirm I would like my account to be deleted” Note that accounts with outstanding invoices are required to settle payment before deletion.